NYAA Clinic - Returns Policy
We comply with the Consumer Guarantees Act 1993 (NZ).
Last updated: 22.01.2026
Change of Mind
Due to hygiene and safety reasons, we do not accept returns for change of mind unless otherwise stated.
Faulty or Incorrect Items
If a product is:
-
Faulty
-
Damaged on arrival
-
Incorrectly supplied
You are entitled to a repair, replacement, or refund in accordance with NZ consumer law.
Please contact us within 7 days of receiving your order with your order number and photos where applicable.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned if opened or used:
-
Skincare products
-
Consumables
-
Sealed cosmetic items once opened
Return Process
Approved returns must be sent back unused and in original packaging unless faulty.
Shipping costs for returns due to change of mind (if accepted) are the responsibility of the customer.
Changes to This Policy
We may update this Policy from time to time. The most current version will always be available on our website.
Contact Us
If you have any questions about this Policy, please contact:
NYAA Clinic
6/26 Anzac Road, Browns Bay, Auckland, New Zealand
📧 Email: hello@nyaaclinic.co.nz
📞 Phone: 022 363 8845